Frequently Ask Questions
On our guided ordering page, tell us the address of the property, the services requested, and what time and day to arrive. Simply CLICK HERE to get started! You’ll set up your account and provide any access instructions for us from there, and then you’ll get an order confirmation once the order is submitted. If we’ve got any questions we’ll reach out from there to make sure the property goes to market looking its absolute best!
Whether it’s photos, videos, or 3D virtual tours, the sooner we deliver your content the better for everyone! The moment we get back to the studio, we’re processing media until the next appointment. For the majority of our packages, your media will be delivered and ready for your review by the end of the next business day. Contact us for custom orders for your next property, and we’ll get the ball rolling for you.
We use a delivery service right here on austinrocksproductions.com that allows our clients to securely view their content, pay for services, and download their media. When placing your first order, you’ll simply make a quick login to keep your content secure.
As soon as photo or video tours are available for review, they’re able to be downloaded immediately upon paying the order total.
We get it! Life is unpredictable, and selling a home is a huge undertaking with all the extra work, packing, complex scheduling, and general chaos. When contractors are late and issues arise, sometimes you’ve got to move things around. Rescheduling is no problem, let us know at least the day before your appointment. Our schedule fills up fast. If we need to cancel or reschedule on the day of the appointment or we’re unable to complete a session once we arrive, then a cancellation charge is applicable for 25% of the total of the services ordered.